Very Disappointed!

Allure of the Seas Cruise Review to Caribbean - Western
Experience: 7+ cruises
Reviews: 2
Helpful Votes: 12

Overall Rating:

1 out of 5
Verified Review
Allure of the Seas

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail Date: November 13, 2016

Ship: Allure of the Seas

Cabin Type: Balcony

Cabin Number: 14708

Traveled As: Couple

Reviewed: 1 year ago

Review Summary

I was very disappointed cruising on the Allure of The Seas! Our dining experience was a 10. Our waiter Raj was amazing, energetic and made us feel special. That was unfortunately, the only good experience we had. The Customer Service desk was not friendly at all. The service aboard the ship was horrible including bar service. Never once were there waiters walking on the deck offering to get us drinks or even picking up our used glasses. At one point, someone dropped something on the floor and 2 not 1 Royal Caribbean employees walked around it. I always felt like I was bothering them if I had to ask a question. I personally had many issues from the moment I entered the port to check in. I was told, I was no where in the system even though I was holding my Sea Pass in my hand with my name being the primary! My room key never worked until day 3 after being down at the service desk 3-4 times.  Our dining got messed up and I spent numerous times at the desk trying to get that squared away!!

Ship Experiences

Food and Dining

1 out of 5
Our 8:30 seating was excellent. The other snack shops were poor service and terrible selection!

Onboard Activities

1 out of 5


5 out of 5

Service and Staff

1 out of 5
Extremely poor!! With the exception of Raj!!!

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship Tip

Don't go on it!! Wait until they improve all around service and food!!

Ports Of Call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5
Too long of lines for getting off the ship!

Labadee (Cruiseline Private Island)

5 out of 5

Falmouth, Jamaica

5 out of 5

Cozumel, Mexico

5 out of 5
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