Poor Service

Allure of the Seas Cruise Review to Caribbean - Western

Experience: 2-3 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

2 out of 5
Verified Review
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: April 17, 2016
Ship: Allure of the Seas
Cabin Type: Oceanview
Cabin Number: 8564
Traveled As: Couple
Reviewed: 2 years ago

My husband and I were disappointed on the ship with the staff. All staff were very rude and condescending. They were not willing to help you and when a question was asked at the customer service area the person rolled their eyes. The ship was beautiful. The Windjammer was crowded and nowhere to sit. The tables remained dirty for a lengthy amount of time. The food was cold. I was actually scolded by an employee because he saw me struggling to get something off the spoon onto my plate and I grabbed tongs to get it off and he grabbed them out of my hands and gave me a dirty look. We saved and saved for this trip and it was a disappointment. One of our shows was cancelled as well as an excursion in Labadee. Disappointed is the optimal word.

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
The staff should be courteous and pleasant with the people on board.

Ship Tip

We enjoyed the waiter at Chops. He was excellent. The food was good.

5 out of 5
1 out of 5
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