What otherwise could have been a memorable experience, but ruined by terrible Royal Caribbean Checked luggage handling
Allure of the Seas Cruise Review to Caribbean - Western
Sail Date: December 16, 2012
Ship: Allure of the Seas
Cabin Type: Balcony
Traveled As: Large Group
Reviewed: 5 years ago
Review SummaryWe (family of 4) took the 7 Night Western Caribbean cruise on board RCI’s famous ship “Allure of Seas “ on 12/16. We caught a RED flights but very excited to be onboard the ship on 12/16. But as the day start to fall and we were not seeing our 2 Checked In Bags, our excitement was turning into frustrations with not having clothes for Evening dinner and nothing to sleep in. We had to skip Evening dinner at main dining room and instead settle down with some quick bites.
After enquiring with Stateroom Attendant latter in afternoon, we were told that Bags will be delivered by 7.00 pm. But when they were not there at 7.00 pm we were then directed to Security on Deck 2 and then to Guest Services. On our first day we spend minimum of 2-3 hours being in line for Guest services, shuttling with security and Stateroom supervisor, etc to see what happened to our Bags. At around 09.00 pm were told that they could not locate our Bags and we need to file Lost Bar Report and they then have 24 hours ETA to track those. After 24 hours (next day) they still had no clue on where our Bags were and even today (12/26) they still have no clue on where our bags are.
RCI provided some support with Laundry coupons/shipboard but on first Laundry they lost my Husband T-shirt and lost of 2 dresses , though they found it after a day but we were scared to provide them with our remaining clothes for laundry because we only had 2 pairs of clothing and they did not have basic needs (under garments, etc) not available on shops onboard. All these 7 days on ship we had to survive with a pair of undergarments washing them and using them. RCI provided some onboard credit but shops onboard have limited choices and so were expensive that we could only buy 2-3 pieces of clothing with the Credit they offered. That too there was nothing available on those shops onboard for my 7 year old daughter, so she has to manage with 2 dressed that we managed to put in our carry on.
We had our first opportunity to find some clothes for daughter on port in Jamaica on fourth day and had to spend our half day trying to find some shops where we can buy clothing for my 2 daughters. Being a tourist spot they were primarily selling T-Shirts and those they had were expensive but we had no choice but to buy it so that at least we have clothes to change and still try to enjoy our remaining trip.
For next 7 days we had been chasing Guest Services, State room attendants to see where our Bags were – The purpose of vacation was to break from daily grind but instead this became our grind.
The ship was clean and Cruise shows and activities were good, State room attendants were courteous, food was good but overall our experience became frustrating with after having spend so many hours planning for the cruse and shopping for the various formal and causal nights. If you ask our daughter, on how was the Cruise – The answer will be it could have been better. I felt like I had spend $5200 to buy myself a load of frustrations.
Events while on boarding -
We took RCI Bus service from Fort Lauderdale Airport to Port Everglade. We were told by RCI employees/agents handling the Bus transfer that we only need to ensure that Bags are on Bus and tagged with Baggage tags and they should be on our room by 02.00. We ensured that the bags were onboard the Bus and were unloaded on Port and then Porter were supposed to load it to Allure of Seas. But something seems to have went wrong on how RCI handles luggage and we never received our luggage on ship and still its mystery for RCI. We latter came to know that there 19 different Checked Bags that were lost that day and RCI has no clue on where it went.
Carry your luggage on ship yourself. RCI have no mechanism to identify your luggage and no process to track it.
Sorry for the lengthy comments, hope our experience will be helpful to future Allure of Seas travelers.