Ups and Downs

Overall the Cruise and on-shore Tours were very good.  The first down was a

big one.  Our cabin floor rug  was a mess.  The room attendant stated that it happened a long time ago and all attempts to clean it have failed.  She said it was a coffee stain, to me it looked like it may have been a blood stain, it was about 1 1/2 to 2 feet wide.  Another down was the balcony door.  It took all the strength I had to open and shut it.  Actually a lot of the boat showed it was aged and need of replacement or updating.  Upside was the entire crew was as good and on their toes as to appeasing the each customer.

They could have used more manning of the guest services counter, at times it was 15 to 20 customers deep.

Lastly and most important.  We signed up for the tour back in march.

Filled all the paper work..etc.  I paid for the cruise with my credit card and

checked all boxes deemed to be needed.  One being that all on board charges were to go against the credit card.  We got up at 5:00 a.m. on the day departure in order to eat some breakfast and get to the assembly area at 7:15 a.m.

all was well until we were departing, they would not let us off the boat.  Stating

we had to go to guest services, with no explanation as to why.  I insisted that

by doing that we would miss our flight out of San Juan.  They refused to let us off the boat.  So I went to guest services and it turns out the on boat charges were not charged to the credit card.  We missed our flight and then missed  two scheduled after that due to them being full.  Our original flight was for 10:15 a.m.

we finally got a flight @ 8:10 p.m. arriving in Miami @ 11:30 p.m. and our next flight was for 6:15 a.m. Sunday.  No hotel rooms were available, so we sat it the airport all night.  Finally catching two more flights and getting home about noon Sunday.  Our original time to be home was 7:30 p.m. Saturday.  We were awake from 5:00 a.m. Saturday until mid afternoon on Sunday.  That's not easy for a 82 and 64 year old couple.

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