September 2014 - Navigator of the Seas to Caribbean - Western
We were in a junior suite and our stateroom attendant was awesome! We were in 1046. Definetley request the extra bed pad for a comfort sleeping environment. Our attendant immediately acquried one for us and it was awesome.
Our friends in 9288 were not as lucky in their balcony. Their A/C did not work most of the week and it was found out two days before we left their balcony stateroom door was broken and that caused the A/C to turn off. Not the best first time cruise for our friends.
We did have a good cruise and so did our friends despite the A/C experience. However, we did have one real negative which RCL apparantly has not chosen to address. During the Quest Game show the second to the last night, we left dinner at 9:50 and doors opened at 10 p,m. The show started at 10:30 p.m. At 10:05 we arrived and selected our seats and two people went to the bar for a drink and two went out to smoke. That left two of us trying to hold six seats but we were all there well before the show.
A 60'ish gentleman came up to me and said "you can't save seats." I told him politely my friends had gone to get a drink or smoke, but they were here. He then slapped me hard on my left shoulder blade as my back was to him and retreated a few steps and again told me "You can't save seats!". I was so stunned. I immediately responded that "it was not appropriate to assault a woman!"
A cruise staff person then approached me because the jerk complained about me. I explained what happened and he asked if I would be comfortable on the aisle while the other "gentleman" sat six seats in. This was the end of the theater and not a prime spot. I said no, I was leaving as I was not comfortable anywhere near this man who assaulted me.
I went back to my cabin to fold dirty laundry before the end of the trip and left the show. Bottom line, that staff member told me he would refer it to a police matter at port if I wanted, then said he "could not be sure the man would give his name or cabin # (after I already provided mine to the staff member on my own) because he "might have had too much to drink and was violent, or not that, "just a man's man." I will never forget those words.
So the next day I go to Guest Services to take care of some other items and the gentleman I speak to tells me security is looking into the "incident". I was told even though it was the last night of the cruise, I would receive a call that night. Did we? NO!
I responded to an RCL email to review this cruise, and I mentioned the assault and no response. If everyone took everything so seriously when a guest is assaulted by another guest as I was assured of three times, why have i gotten no response?
I went Platinum after this cruise so I obviously love RCL. Never ever have I had this lack of response or this violence from another guest. I have to wonder why the staff member (who wrote his name down for me but I will not publish on this report) did not immediately go get more security to ask this man to give them his name and not tell me "he may or may not give me his name". He was right there!
We did love the cruise itself. It just ended very badly and I have never been physically assaulted on a cruise. I love RCL, but I have no idea why they have not responded to me about this when they offered to file a police report not once, but three times in person. I can only guess, they think I am forgetting about this and I am not.
Would I, perhaps. I told them I only wanted someone to tell the "gentleman" his behavior was not acceptable which they indicated they concurred with. I have been cruising with RCL for 20 years and I am so disappointed in their lack of response to being assaulted by a stranger on their ship and their lack of responding.
Several hours were miserable with no crew help. The rest of the cruise was awesome.