July 2016 - Koningsdam to Europe - Northern Europe
Had higher expectations for a brand new ship. They had some good ideas and some bad. Loved access to NY Times - the best of the ship. The Dutch cafe was good, too. Everything is geared to make the last dollar out of a captive audience.
First cruise of many I have been on where they do not have laundry. First cruise with no library - at least could offer used books passengers leave behind. First cruise that thinks a layman can mix mediocre wines to create a great one at a high price to end up with a lousy bottle of wine. First cruise where one could not get a pitcher of water (no pitchers, period) in the cabin. Had to pay for any water to be consumed in cabin.
The dining room, a very noisy cafeteria, needs serious work - the staff is running around like chickens with heads cut off - very very slow service for mediocre food. Dine as you wish is a joke. Worst wine list ever - finally some French wines in Sel de Mer, their French restaurant, with old white wines and young red wines. Most available wines were unknown low quality Washington State wines. Hardly any wines from Chile, Argentina, Spain, Portugal, France, Germany. Cocktail menus, in all venues, did not include list sparkling wines or champagne.
No staff in pool areas to refresh towels, clean up - just barmen to sell drinks. No rules on hot tub or ping pong and other poolside venues - kids rule - they claim they can stay at each thing all day if they like, and they do. Very poor movie selection in Pool Area "theater". Very poor movie selection in cabins.