July 2016 - 7 Night Western Caribbean (Miami Roundtrip) Cruise on Norwegian Getaway
Having sailed Carnival Conquest and Carnival Glory in the past 2 years we thought we would give Norwegian Cruise Lines a shot. We were told it was a step up. Not so. The only improvement over Carnival was embarkation and disembarkation. My wife daughter (12) and I were disappointed in the layout of the ship, the activities, entertainment ( except dueling pianos) they were great and lastly but most importantly the customer service. Norwegian charges for the sauna, steam room, has no washers/dryers. Hallways are not monitored we had kids running around above our cabin all week. Very noisy. There were other issues and Norwegians response was to sent 4 chocolate covered cherries. The new ships are huge and with 4000+ passengers is very crowded. Limited after hours food. Sea food once a week? Carnival has Norwegian beat on value.