April 2016 - MSC Divina to Bermuda
We have cruised many times on Carnival and Royal Caribbean. We decided to try something new, and MSC looked like pretty ships so we gave the MSC Divina a try. This cruise was the absolute worst we have ever been on. We will NEVER choose MSC again. The employees, by large, were not friendly or helpful. They would walk by in groups of 2 or 3 only speaking to each other and not even acknowledging guests. The Maitre De was rude with us and many other guests around us while dealing with dinner seating problems. The service staff in the dining room was terrible. The waiter never introduced himself, and we still arent sure which one he was. Our dinner order was incomplete, my dinner was cold, and no one even came by to refill drinks ar check on our meals. I ordered fettucine alfredo that was not even as good as Olive Garden's (as an Italian ship that is pathetic). After that travesty we often had meals in the main buffet, with one again cold food, and disgraceful options. My husband pre-ordered internet minutes for work. The service was awful. He continually got dropped from the internet, and then their program would continue to dock him minutes, so we ended up having to spend more money just to get a little work done. Out of the 200 minutes used total, he only could connect for about 40 minutes. The first 2 very long days at sea were cold and windy. Obviously MSC cannot be blamed for the weather, however, there were hardly any activities. We are used to Carnival and RC ships that always have something fun going on, and several items at the same time. It's usually fun in the a.m. after breakfast before afternoon sun, but on this cruise ship there were no such activities. Their activities director Darren should most definately be ashamed of himself. We also pre-ordered a picture package. That was also a mess, no one would answer our questions as far as which sizes and which pictures were included. The staff just kept repeating "Oh, we'll deal with that on the last day." Well, the last day came and all of the pictures we wanted were conveniently not included. We had to submit an order to reprint the photos in a smaller size. We were told to come back after 9pm. I set an alert on my phone and waited in line, then the same man that told me after 9pm said "no, I told you 9:30". No sir, you did not. Ihad to wait another 30 minutes to pick them up. All in all a pretty miserable week for $2,000. NEVER agian!