February 2016 - Norwegian Star to Caribbean - Western
Overall we had a lovely vacation. However, our cabin was not clean when we boarded, had to call twice to get it fixed.
Many seats in the theatre were broken, slipping downwards so very uncomfortable. We did enjoy the entertainment though.
We had a bonus dining package for 4 dinners in premium restaurants, they were excellent. However, the main dining room Versailles disappointed us with errors, slow service, lost special orders, contradictory information on the food (allergy issues), and staff who didn't understand us as their English was limited. The Aqua venue was very noisy, although service was better. The Buffet on deck 12 offered mediocre food, little choice for someone avoiding Gluten, especially at lunch time.
We asked for a reduction on the gratuities (we didn't get to specify how much) and were told they couldn't do it, we were given a form for email. A fellow elderly passenger also complained, and didn't know how to follow up because they don't do email/internet! No solution was offered.
I've been on several of Norwegian's other ships and didn't encounter any of these issues, so overall we were disappointed.