santiagoe617

santiagoe617
Purser

Joined: 01/15/2016
1
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Enchantment of the Seas

January 2016 - Enchantment of the Seas to Caribbean - Bahamas

Worst Customer Service

Good Morning,

My intention of this cruise was to relax and enjoy the trip, but it was totally the opposite. I ask a staff member to assist me in getting Lemonade and he stated he couldn't move from his section "it wasn't his job", even though I was in a stiff- soled shoe and crutches. I ask another staff member to assist me with my tray, and he stated I will be right back and never return. Sadly to say, I had a complete stranger to assist me.

When it was time to check out, they belittle my son, who went to pay for gratitude. I had to hop back to customer service and handle the situation myself. Room service will never pick up and I had to go across the ship, with crutches just to get a drink. I can honestly say, this was the worse trip and service, ever!!

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received a helpful vote on their Enchantment of the Seas cruise review - Worst Customer Service

received a helpful vote on their Enchantment of the Seas cruise review - Worst Customer Service

received a helpful vote on their Enchantment of the Seas cruise review - Worst Customer Service

received a helpful vote on their Enchantment of the Seas cruise review - Worst Customer Service

received a helpful vote on their Enchantment of the Seas cruise review - Worst Customer Service

received a helpful vote on their Enchantment of the Seas cruise review - Worst Customer Service

received a helpful vote on their Enchantment of the Seas cruise review - Worst Customer Service

added Jan 8, 2016 cruise on Enchantment of the Seas to their profile.

reviewed their Caribbean - Bahamas cruise on Enchantment of the Seas and gave it 1 star!