February 2016 - Norwegian Breakaway to Caribbean - Bahamas
I am ok with nature causing unplanned havoc but a lack of organization, courtesy or remediation is what made this experience so awful. 1 1/2 hours of waiting outside in 7 degree weather to enter the pier/customs/check-in area. Apparently, there was a docking delay we were not made aware of, people from the previous cruise were still disembarking. Then a 2 hour wait inside, all the while people are skipping lines and the right hand, doesn't know what the left is doing. Curt announcements over the loud speaker excusing their curtness due to the cold and unplanned delay. They were getting paid to be courteous, we paid to get treated like crap, and they were making announcements insisting we be patient with them. This let me know this was not going to be a great cruise, and we truly put forth every effort to try and enjoy ourselves, after all we were paying higher prices this week because schools were out. We had to make extra effort to do so because Norweigan definitely did not make it easy. We arrived at the pier at 1150am, we finally boarded at 3:50 with not a single staff member in sight. No welcome aboard, no one to help the elderly or those laden with children who waited for hours standing up the deck. We were on our own, no one to direct us to our rooms, I was shocked I'd never been on such an unfriendly cruise before. When we get to our floor our luggage is in the hall, not near or in our stateroom. We roll it to our rooms, anyone could have taken our luggage. One bag is missing we call regarding the missing luggage we are given several excuses and times it should arrive. Lunch was attended after our mandatory safety drill which was held :40min after we boarded. The food was ok , not hot, not what we're expecting, after being cold I needed to warm up and ordered a shot of patron with lime. They had lemons no lime no salt. We visited the spa let them know we had a spa balcony and wanted to see the spa as its part of our room package. Our cards were stickered and we were told to "give ourselves a tour". We did- although we noted in comparison to our other cruise experiences the customer service was sorely lacking. We visited the spa and the gym which were very nice. We then noted people actually receiving tours of the spa, so we found it odd we were told to self tour. We use the spa & gym, enjoyed ourselves finally and head back to our room, still no bag. We call for an iron @ 853pm as we have our specialty dinner at 930. We were told housekeeping only operates between 9am & 9pm and would likely not get there in time call back at 9am. I am appalled, after all we'd been through, frostbite from being in the cold, the disorganization, being treated poorly and now no iron? My husband got out of the shower and when I told him what was said he was angry and called fuming, asking where were they going, we were in the middle of the ocean that they could not deliver an iron.he received more excuses. We had to attend the specialty dinner with wrinkled clothing. At 9:10 we were then called to come to guest services to pick up our bag. I go to pick up my luggage and bring it to dinner. The ambience at Cagneys steakhouse was wonderful, our server was gracious, the seafood was awful. Too bad we don't eat red meat, I hope the steaks were good because the seafood was atrocious. We were pretty disgusted. And this is just Day ONE! We call for an iron @ 9 m & are told to call back when we were done, yeah we were really going to make that call! We iron our clothes for the day and evening dinner and go exploring in search of breakfast, we walked out on the deck 15 to get to breakfast it was freezing and the place was PACKED, difficult to find a place to eat, food was good, hot, fresh, nice variety. We are not expecting much at this point after our first day we are just determined to get through the next 6 days. I order the Internet service it barely works. I miss out on completing a quiz for school. I paid $180 for nothing please don't bother. I could not access the school site in a continuous manner anywhere on the ship or reserve a car for Port Canaveral internet service was awful. The ship is beautiful, from the outside decor to the inside amenities. Dinner that night at Le Bistros is FANTASTIC! Everything was perfect, staff, food, ambience we enjoyed ourselves so much we switched our other specialty dinner reservations to LeBistros we didn't want to risk not enjoying ourselves. Our dinner was at 930 and we left our room at 925 the iron was still there. Imagine our surprise when we returned to find it gone. It would seem they pick up irons after 9pm just don't deliver them. Rough waters, ship began rocking from the second night on, there was a storm we were informed we would have to slow down as a result we would not go to the private island but straight to Port Canaveral. Everyone was angry, we were commiserating with several passengers about the poor customer service, we believe over half the crew was new and inexperienced. Everyone I spoke to would have rather gone to the private island and skipped Port Canaveral. Many ppl were seasick, the spa pools overflowed because of the rough weather. It's 3 days later and I still feel like I'm on a ship. We can't control nature but no effort was made to compensate us at all. I receive a call about going to the casino to pick up a free chip. They tell me when I get there after waiting 20 minutes after they check papers it was a mistake. The staff was downright rude on more than one occasion.My husband is on the omelet line, another gentleman walks up my husband is ignored and the other gentleman is asked what he would like. The gentleman says he was next, you can help me afterwards, the cook insists no it's okay. I'll take your order. My husband is livid and asks what you don't see me standing here, making him and the other gentleman uncomfortable. My husband deals with someone else not wanting him to prepare his food any longer. There was so much miscommunication between the buffet staff, where they served turkey sausage, burgers etc. No one knew answers to questions, you got an answer from someone followed their directions, asked the people you were directed to, they had another answer- so frustrating. The singers were awful, they should stop the performing during breakfast it's not enjoyable, especially when it's crowded, noisy, cold and you can't find seats. They spray your hands at the Garden Buffet with disinfectant from a spray bottle that looks like industrial household cleaner, very disconcerting not at all chic. I'm having a drink at Fat Cats lounge I order Pisco punch, rum, lemon bitters, fresh strawberries and pineapples and pineapple juice- it tastes awful. I tell my server, I'm sorry miss that's how Pisco punch tastes -another server hears me complaining and asks if I'd prefer something else. The other server is now even more curt, not making eye contact and when he does rolling his eyes, slamming the pen foe. With my check. In fact most staff members avoided eye contact and did not greet you on the ship. Only at the two ports did they greet us upon returning with the spray bottle disinfectant, and smiles. Did I mention the spa and Le Bistro and our steward Abdul and the other stewards on floor 14 were great. Everyone we spoke to complained. The general consensus - never cruise Norweigan from NY in the winter. I don't think I'm ever cruising Norweigan again, stuff happens I've cruised during hurricane season, it's how you handle emergencies that distinguishes you as a premiere cruise line- Norweigan failed miserably- Breakaway's staff needs an overhaul!