May 2015 - 7 Night Scandinavia & Russia (Copenhagen Roundtrip) Cruise on Serenade of the Seas
Customer NO Service
I pre-ordered the drink package and My TIme Dining and both were paid for and were not available when I got on the ship. I was also promised credits for the gratuities and those were not credited to my account. When talking to Customer Service and others, I was treated like a liar and very unprofessional.
I would not cruise with RCL again.