s381

s381
Purser

Joined: 06/03/2015
1
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1
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3
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s381's Past Cruises

Serenade of the Seas

May 2015 - Serenade of the Seas to Europe - Northern Europe

Customer NO Service

I pre-ordered the drink package and My TIme Dining and both were paid for and were not available when I got on the ship.  I was also promised credits for the gratuities and those were not credited to my account.  When talking to Customer Service and others, I was treated like a liar and very unprofessional.

 

I would not cruise with RCL again.

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received a helpful vote on their Serenade of the Seas cruise review - Customer NO Service

received a helpful vote on their Serenade of the Seas cruise review - Customer NO Service

received a helpful vote on their Serenade of the Seas cruise review - Customer NO Service

reviewed their Europe - Northern Europe cruise on Serenade of the Seas and gave it 2 stars!

added May 16, 2015 cruise on Serenade of the Seas to their profile.