September 2016 - Koningsdam to Europe - Northern Europe
Ship was good in some ways. We enjoyed the entertainment, our cabin was well appointed, food and service were good, embarkation and disembarkation were efficient. On the not so good side: the public areas were crowded and there were not enough activities . The exception was when HAL was trying to sell you something - there were plenty of these activities. Internet service was expensive and designed in a way that the system charges you for minutes that aren't used. We had to talk to four ship personnel to get this fixed - very poor customer service. Overall, the cruise was okay, but as my title said, we expected better from a brand new ship.