March 2015 - Ryndam to Caribbean - Western
Our room was not acceptable, we had the smell of diesel fuel in our cabin for 2 nights then followed by 2 night of the air conditioning not working and it being 80 degrees. The coupon book was worthless. It did not arrive until two days on the ship and Czerwinski's did not use one coupon. I used one for a free bingo card, of course I had to purchase other cards for Bingo that cost me $35. The $25 room credit was not given (did not know that we had to do something online to get it) Gone. The port we wanted to see the most was Costa Maya and the ships had 2 engines fail. Therefore, we only got back the credit for the port fees. Wrote a letter via email and also faxed the same letter to Holland. It was our first experience with Holland, very disappointed. The food was good, entertainment great, weather was good too.