Joined: 03/11/2015
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About rsmith2392


rsmith2392's Past Cruises


March 2015 - 7 Night Western Caribbean (Tampa Roundtrip) Cruise on Ryndam

We had some problems, in fact many. Our room had a heavy diesel smell for two days that we had to put up with the next two nights etc.

Our room was not acceptable, we had the smell of diesel fuel in our cabin for 2 nights then followed by 2 night of the air conditioning not working and it being 80 degrees.  The coupon book was worthless.  It did not arrive until two days on the ship and Czerwinski's did not use one coupon.  I used one for a free bingo card, of course I had to purchase other cards for Bingo that cost me $35.  The $25 room credit was not given (did not know that we had to do something online to get it) Gone.  The port we wanted to see the most was Costa Maya and the ships had 2 engines fail.  Therefore, we only got back the credit for the port fees.  Wrote a letter via email and also faxed the same letter to Holland.  It was our first experience with Holland, very disappointed.  The food was good, entertainment great, weather was good too.

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rsmith2392's Tips

Tampa, Florida - It is close to our home, so it only took one hour to get there.

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added Mar 1, 2015 cruise on Ryndam to their profile.

reviewed their Caribbean - Western cruise on Ryndam and gave it 3 stars!