March 2015 - 7 Night Western Caribbean (Miami Roundtrip) Cruise on Norwegian Epic
This was our first time on a Cruise. We enjoyed the Cruise and fairly well organized.
My key issues were:
1. Very poor service at the SPA
2. Not enough attention to detail and choices for people with Dietary needs and Vegetarians. Our family was all vegetarian and when I booked 3 months ago, I specifically requested for Veg Food and Dairy restrictions. But we did not enjoy any proper food to eat. I did bring it to the attention of your EPIC Chef and they were not courteous.
3.Shore Excursions wasted a lot of time. Hope the Shore excursions could be better organized so families could do more activities. We could hardly do any activities even though we booked Shore Excursions through NCL.
4. Hope the quality of food could be improved. You do provide lot of choices for example - Varieties of Deserts are offered but the quality of deserts is very ordinary. Hope you give fewer choices but improve quality.
5. Lastly, hope you can make effort to tell people not to waste the food. Very sad to see how much food people eat and waste most of the food.
Hope this feedback helps. But overall we had a relaxing and safe Cruise and I would recommend to friends to take NCL Cruise lines.