January 2017 - Riviera to Caribbean
I had been using United for several years to book cruises. The bonus points are nice. We booked our last cruise, a Penthouse on Oceania. We had very limited seating options for dining at the special venues. This was primarily a result of the Travel Agent dropping the ball. The United agent I normally dealt with apparently quit the company; I was not informed; nor was a new agent assigned to my account. No one from United contacted me to remind me of the time-frame which would have permitted me to " pre-book" special eating venues at times and seating options I really wanted.
My Butler on Oceania did what he could to get us reservations but we had to settle for times and often had to share a table when we rather had been private. Oceania gets high grades; Travel Agent... not so much.