August 2016 - Norwegian Dawn to Bermuda
Favorite thing was the entertainment. But was disappointed jose &Patti didn't have a show in stardust theater. Saw them on last year's cruise and enjoyed them very much.
Least favorite was the way things were handled for the wheel chair service. I had ordered one for my sister. Her first cruise. Apon arrival, all went smoothly. The worker that helped us was wonderful. I was expecting a cruise member to help us get off the cruise. It took us at least 5 different workers to direct us to the wheel chairs. Once we found them, there was no one there to help us. My sister was lucky she was not traveling alone. I wheeled her off the ship. This was very difficult to do. When I finally got to the gang plank I had alot of trouble getting her and chair up the ramp. There were at least 6 or 7 workers standing there dancing to the music. No one helped me at first. Then a girl worker finally helped me aft err she saw I was having trouble. This is not my first cruise. Also took a excursion to the beach, booked with ship. The excursion driver was so rude. He separated my husband from our group. He said bus was full. Only to allow 3 more people on our bus a few minutes later. To say that I was upset is a under statement.
Also as a silver member I think we deserve better service.
Also had a terrible experience with colombian emeralds store on board. I bought a Kabana bracelet on last year's trip with the dawn. I returned it, as it was damaged. It took me 8 long months to get the credit on account. Had to contact bbb and attn. General office. This store has a f grade with bbb. I called ncl last year for help. Told nothing they could do. I think ncl should remove this store from their ship.