robal64

robal64

Joined: 10/03/2015
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Norwegian Jewel

November 2015 - Norwegian Jewel to Mexico

Service & food were very subpar for a cruise

We had the "Ultimate Beverage Package". It was difficult to get service for a drink without going to a bar. At one point we sat around the pool for 2 1/2 hours without a single server coming by as glasses & plates were stacking up around us. The first 3 days the food on board was poor to average at best. Every guest we talked to readily agreed with us. In fairness it did get better as the cruise went on.

It took 10 hours to receive our luggage. We arrived at the port at 10 am. as selected online a month in advance. We couldn't change for the pool or dinner, unpack & settle in, nothing . We finally got our luggage at 8 pm that night. Every inquiry was met with total apathy. When we did get our luggage 1 piece was missing and we had to go to guest services to get it. One guest we met Boarded at 3 pm & had luggage by 4 pm. Unfathomable how this could happen.

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