Having never been on a cruise, I had some concerns, all of which were not necessary. The staff were excellent, friendly and helpful. The bar tenders at OSheehans were a bit grumpy but that was minimal. Everyone else was terrific. The food was the best part, it was beyond imagination, more outstanding than any fine restaurant we have been to in the USA. I tried 6 restaurants and all were fantastic, with well prepared delicious food served perfectly. The shore excursions well worth the price, and organized.Overall a huge success and great fun. Now for the down side....embarking and disembarking is a terrible confused mess! Getting on the ship no one directed us to give our bags to anyone, we had to carry them to the cabin. Then getting off the ship was a disaster. No one knew where to go are how to get there, There needs to be much more personel to direct the guests to the proper place and deck, throughout the ship everyone was getting lost at one point or another. In addition, fix the elevators, they are way too slow, it sets a bad tone of frustration for the passengers. People who were happy suddenly became frustrated and angry. We had a handicap issue and could not take stairs we had to wait sometimes 10 minutes when it was a busy hour. All else was handled beautifully and in an expeditious manner, I would do another cruise with Norwegian, and will recommend the cruise line to others.