November 2016 - Royal Princess to Caribbean - Southern
The Royal Princess experience started bad. The check- in was slow and disappointing. The keys to my cabin were not found by the clerk who was to check us in. After standing there for 15 minutes while she checked both sides of the check-in key storage bins, we were told to go have a seat in a waiting area. She had to call down to the ship to have keys made. We waited there 30 minutes for keys. We were given keys and went to the next check-in point. The keys did not work. We were told to go sit on a bench and wait for new keys. We waited 30 minutes and finally asked the last person who was leaving this security point what we should do. He brought us on the ship and told us to go to passengers services to get keys. My wife was so mad she did not want to go on this cruise. We told the rep what happened to no satisfaction. The second day we found a plate of cream puffs and a note of apology. Big Deal! The caring, follow through and communication was absent. The first 2 days were ruined. The next 8 days were great. The food, service and cabin steward were great. The ship and shore excursions were great. I hope our boarding bad experience was isolated.