March 2015 - Liberty of the Seas to Caribbean - Western
The cruise ship was amazing. It was very clean and the food was very good. The activity was constant and all the staff were extremely nice. Royal Caribbean has a lot of positives, compared to Carnival. We have cruised with Carnival 10 times but wanted to try Royal Caribbean so this was our first cruise with them. However, I was terribly disappointed in two issues that I experienced on Royal Caribbean. First, on two separate occasions while on the same cruise, I was told that I had to leave the adult pool area for a private function. Royal Caribbean literally made the business decision to close off a high traffic area for a private party, which I'm sure they were paid well for doing it. I was made to feel as if I was not as important as some of the other guests. This was not for repeat cruisers to have a party. This was for a group of people that paid to rent this section for a period of time. Being that I paid for the usage of the ship, I felt as if I wasn't important to Royal Caribbean at that moment. The greed of Royal Caribbean to make that decision was a bad business decision, in my opinion. Second, I had my waitor ask me to wait a moment before leaving the supper table so he could have a discussion with my family. This happened two days prior to the end of the cruise. He told my family that the tips we paid up front, he only got a small piece of. He explained that it was important for us to understand that he hoped to get additional tips from his tables, as he depended on that to make a good pay week. We listened, of course, in awkwardness and left when he had finished talking about it. The last night of the cruise, my family had shaken his hand and thanked him for all he had done and were walking out of the dining hall. He followed me to the exit and stopped me and told me that if I was going to leave him something extra, to not put it in the envelope in the room because he would never get it. Once again, I was put into this awkward conversation with this man. He explained that an envelope was left in my room for me to put extra tip money in but that he would never get it so for me to simply give him what I wanted to give him into his hand. I asked him how long he would be there and he said until 11:00 pm so I left. It was totally inappropriate and unprofessional for him to put me into this awkward position twice while on my cruise with my family. I just scheduled my next cruise for October and I decided, because of these issues, to go back to Carnival for my cruise. Royal Caribbean is a great company, I'm sure. However, I was left with the feeling of not being important to Royal Caribbean unless I flaunted money.