January 2016 - 12 Night Western Caribbean (Cape Liberty Roundtrip) Cruise on Anthem of the Seas
Bitterly Disappointed and Furious
We take 2 cruises a year, and this was our first (and possibly last) with Royal Caribbean. We are Manhattan residents, and the reason we decided to go out of our way and to spend close to $300 to take a car service to and from Bayonne, NJ to go on this cruise, was because we were apparently going to places that we have never been to.
On 1/22, we received an email from Royal Caribbean stating that due to Winter Storm Jonas, our cruise would be delayed by a day. We then called Royal Caribbean to inquire about our itinerary. We were told by a representative that everything would be delayed by a day, but that our itinerary would remain the same. However, during check in, we were informed that the itinerary was completely changed! We had purchased cancellation insurance, and if we had been given the correct information on -/22, we would have cancelled the cruise. We have never been to Jamaica, Grand Cayman, Mexico, Honduras or Haiti. Then, to our extreme disappointment, we find out that we are instead going to places that we have already been to (with the exception of Haiti). St. Kitts and Nevis we have been to once before, butSt. Martin, St. Thomas and Puerto Rico we have already been to many times. We were especially looking forward to taking an excursion to the Mayan ruins in Honduras.
To add insult to injury, NBC doesn't pay me when I take time off. We believe that we should be refunded for this cruise, or be given credit to go on another cruise to the destinations that were on the original itinerary. That would give us an incentive to cruise again with Royal Caribbean.
Richard Gordon and Alice Fu