May 2017 - Empress of the Seas to Caribbean - Western
The boarding and disembarkation processes were the best I have experienced.
Food in the dining room for evening meals (Deck 5) was very good, except there were no bagels for morning service(Deck 4). This was a major disappointment. Lox is NOT served on an English muffin! At our table of 8, there were 4 other errors in the orders brought to our table. On our exit from the dining room, the desk personnel said that no bagels were brought on board for this cruise. The casino had all the usual activities, but it was H O T in there. Need to get the A/C fixed! On one occasion visiting the lavatory, the water coming out of the faucet was brown, eventually clearing. I asked an employee about this, was told "they as clearing the tanks, but this is not potable water anyway". Awful comment! This was our first cruise on the Empress, and probably won't again. We will give RC another go, perhaps from one of the east coast ports.