Caribbean - Western Cruise Reviews

Probably will not go on another Royal and will stick to my other cruise ships for a better experience

A 6 day cruise with 3 port stops covers all aspects of cruising. Totally satisfied with the cruise trip.

I traveled with my daughter and we had a great time. The excursions were wonderful and exciting. You have to snorkel in grand cayman. The food was okay in the dining area, but the steak house was amazing. The ship balconies had people on them smoking weed, which came into our stateroom. We were disappointed with this but couldn’t complain because we didn’t know which balcony it was from.

Cruising on Thanksgiving and let the crew cook while you soak up some sun. That's how to enjoy the holiday

Excellent, don’t have any complaints. I would do it again

trip good. luggage damage still needs to be addressed.

We loved this cruise so much that while on board, we booked to go on it again in a few months. Literally same boat and same itinerary!

My wife and I booked this cruise for our anniversary and thoroughly enjoyed the trip. We plan to book another cruise soon.

It was everything and more we envisioned for our family vacation! It was a first for the kids and they had so much fun! Thank you for the fun atmosphere and great service and food! We have kids from 5-23 and there was something for everyone!

wish there was longer times at the visiting ports. hardly seems worth it to be there for just 4 hrs as in what happend at Grand Cayman.

Overall a very enjoyable experience on the Carnival Horizon. Got to do many fun things onboard and at port call, and chat with many staff and guests. Definitely will go again for another cruise.

The Norwegian Escape was an amazing ship and we had the best time! We were not sure what to expect of being on a larger ship than our last cruise, but really ended up enjoying it. There are so many options and it really did not feel crowded (mostly) even though it was at full capacity. Highly recommend. I also want to acknowledge our travel agent, Sharon Browning. Sharon came highly recommended from my parents after she assisted them with an epic vacation to Scotland and Ireland. This was our first time not booking travel just on our own, and I feel like we were crazy not to use Sharon for all of our vacations! Just the perspective and knowledge of our options (and possible savings) saved us so much time, money, and frustration. We love working with Ms. Browning and are already working on booking our next BIG vacation to Europe with her.

love it and can't wait to go back and go to different ports and ships

Definitely not our best cruise by a long shot. We likely will go back to RCCL or MSC. Regular price gets you a nothing special trip with enough minor annoyances each day to make it feel like a stressful vacation which is not what we expect from a cruise. Everything is up sell now, so if you want the nice trip you used to get from NCL for the regular price, be advised that good service and hot food is not included in NCL's regular price anymore. We also don't like that NCL has done away with turndown/evening service, which is an example of not getting the little luxuries that made cruising a cut above the normal vacation. No towel animals or silly surprises that made you really feel cared for and made your cabin steward feel like a friend. We extra tip ahead of time on the first day when meeting the steward because we truly appreciate that we are going to be cared for by his hard work. Now NCL has created a culture of everyone doing the bare minimum for the same price as the great experiences we used to have. Also pretty shocking to hear employees complaining about their employer and their workload to the customers. This happened more than once in several locations. Sets a sour tone for sure.

Overall, the cruise experience with NCL was less than expected. It felt like there was a lot of "extra" fees and tips once on board. The excursions were hyped up but was actually a stretch of the truth. Not sure I can do NCL again if this is how they are now doing business. This was our 3rd NCL cruise and I used to recommend them, now I cannot.

Terrific customer service. The Haven is the way to cruise.

Didn't lack for something to do at all times. Food was great. Service was great. Guest services was quick to help with account and excursion tickets. Only issue I had was internet did not work in cabin.

The most exceptional part of the cruise for me was the ship personnel, specially those from the Philippines (according to their name tag). They offered a smile and hospitality that other crew members were just not willing to provide. Special shout out to the lady who encouraged everyone to wash their hands before eating at the Windjammer (I did not get her name). Her tagline "Washy Washy before Yummy Yummy" really made an impression on everyone that everybody was saying it when they entered Windjammer. Also kudos to Bronwyn Geriane and Jun Montemayor (main dining hall) and Kevin De Guzman (Izumi) -- really exceptional service!

Had vey low expectation for this cruise after friends and reviews. Carnival did not even come close to that expectation. Never again a Carnival ship...

On Wednesday 11/22 there was an unruly guest in the room directly across from us. Security was station outside of the guest's room and eventually body slammed the guest into our door, as the guest was trying to leave their room. I do not know what the situation entailed. It took two of us to hold our door closed from it slamming open, even as it was locked. My children were terrified. When we called guest services, they gave us a very robotic response of "I'm sorry" and that there was nothing that they could do. It was not very comforting. Our children would not leave the rooms because they were too scared.