renojohnson

renojohnson
Purser

Joined: 12/03/2014
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2
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6
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renojohnson's Past Cruises

Veendam

March 2017 - Veendam to Panama Canal, Central America

FIX this ship!

After more than forty cruises, I feel that I know cruising quite well.  The influence of the Captain is measureable in several ways: staff behavior, cleanliness of the ship, and general overall ambiance of the ship.  It was clear that the staff is happy to be working on the ship.  They were friendly, attentive and very quick to learn passengers' names.  Service was very excellent.  The room stewards were prompt and efficient.  The ship was outwardly, fine.

Why then does the Veendam need help?  The inner workings of the ship are not the greatest!  The air conditioning is atrocious!  People had industrial strength fans in their rooms...some eventually had rooms changed because of the situation.  Hot water was sometimes not available.  Three restrooms on one deck were out of order at the same time.  Fire doors opened and closed at will one time, locking passengers in the casino, hallways and other smaller spaces for up to 30 plus minutes.  The Captain was very calm and explained what was happening.  From his question and answer session aboard ship, I felt he was totally aware of what a great crew he had, but he also made us aware of his abilities and training.  I think that Holland America selected him to handle this shi[ that needs internal repairs because they felt his personality and ability would weather the storm, so to speak!  And he did.  His confidence and kindness showed in the attitude of his crew. 

Holland America has always been know for its attention to the elderly and the handicapped...I'm both!  Did I receive the same attention, yes.  Did I observe waiters with more diners in their section than usual, yes also.  Did I find out surreptitiously that room stewards had upwards of thirty rooms to clean per day, yes!  What a sneaky way to keep cruise fares low!  Nice going...Carnival...don't think we haven't noticed!

M. Johnson

 

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Westerdam

November 2014 - Westerdam to Caribbean - Eastern

Tough start!

Hard getting aboard and dining reservations impossible...long lines, cold food!

Dining improved, food still lukewarm, crew so kind.

Not having reserved seating meant waiting for a "buzzer!"  Then we had to go back and wait in line for the buzzer.  When we were called to go in to dinner, the table the staff took us to was already full.  Back to waiting in line AGAIN!

Barely had time to eat lunch the first day...no silver on table, asked three waiters before we finally received utensils.  Then before we were finished, muster call!  Muster call disorganized.  Captain yelled "Silence, NOW!"  Pretty scary for a beginning.

Had several nice cocktail parties from Club 21.  Staff in casino was really nice.  Great waitress, Hannah, who always appeared when we wanted her.

Room steward very efficient, room service exceptional.

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renojohnson's Tips

Veendam Veendam - You'll find that many on board get sick...and you might come home sick. The coughs in public areas sounded like a TB Ward! The air conditioning led to many problems!!! I'm still sick...9 days after disembarking!!!
Ft. Lauderdale (Port Everglades), Florida - Check was terribly slow. Handicapped lane took four or five times longer than regular line. Woman named Marilee was so helpful and genuinely concerned for us. We missed Mariner lunch because of wait.
Westerdam Westerdam - Excellent tour in Turks and Caicos. Found driver in taxi terminal right behind shops.

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received a helpful vote on their Veendam cruise review - FIX this ship!

received a helpful vote on their Veendam cruise review - FIX this ship!

received a helpful vote on their Veendam cruise review - FIX this ship!

received a helpful vote on their Veendam cruise review - FIX this ship!

received a helpful vote on their Veendam cruise review - FIX this ship!

received a helpful vote on their Veendam cruise review - FIX this ship!

shared a quick tip for Veendam"You'll find that many on board get sick...and you might come home sick. The coughs in public areas sounded like a TB Ward! The air conditioning led to many problems!!! I'm still sick...9 days after disembarking!!!"

added Mar 22, 2017 cruise on Veendam to their profile.

reviewed their Panama Canal, Central America cruise on Veendam and gave it 1 star!

shared a quick tip for Westerdam"Excellent tour in Turks and Caicos. Found driver in taxi terminal right behind shops."