rebecca387

rebecca387
Deck Hand

Joined: 03/10/2015
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rebecca387's Past Cruises

Brilliance of the Seas

February 2015 - Brilliance of the Seas to Caribbean - Western

Cruise cancelled. poor communication

Our cruise was Cancelled two days after we were to depart due to fog. RC promised updates and consistently missed their self broadcasted times for updates. We were told to stay away from the port AND at the same time told the ship would depart as soon as possible when ready whether we were in Tampa or not. As we lived 2 hours away we were torn between staying put or making our way to Tampa despite being told to stay away. We supposedly are getting refunded our cost and a 20 % coupon off future cruise. We had bought travel insurance which we didn't need since and are getting no refund for that even though NOONE needed insurance because all are getting cost refunds. Parking garage will not refund parking cost even though our car never parked. This our first cruise in over 25 years. Not sure we want to risk booking another.

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received a helpful vote on their Brilliance of the Seas cruise review - Cruise cancelled. poor communication

received a helpful vote on their Brilliance of the Seas cruise review - Cruise cancelled. poor communication

received a helpful vote on their Brilliance of the Seas cruise review - Cruise cancelled. poor communication

reviewed their Caribbean - Western cruise on Brilliance of the Seas and gave it 1 star!

added Feb 23, 2015 cruise on Brilliance of the Seas to their profile.