May 2015 - Rhapsody of the Seas to Other (Asia/Africa/Middle East)
This particular sailing was a shocker from the get go. While the checkin process was very smooth, the port address on my Sea Pass form, sent us to the wrong port. Couldn't believe it. $10 out of our way for no apparent reason.
Once on board, we ran into Diamonds and Diamond Plus guest who were furious about the internet changes. No more buying minutes, it was listed as $49.95 a day,or you could get a whopping big savingsavings by buying a package for the entire cruise that appeared to be over $299.00. I joined the furious, stood in line and expressed my disappointment.
I mean come on RCL. Your bean counters attempting to increase profits is mecenary on this level. In 2015, Internet is cheap and almost a necessity to stay in touch for both business and personal means. To charge people that much money is going to cost you customers in the future. Bad move.
The next shock was reading that anyone signing up for a Beverage package would get 15% off, but wait, it doesn't apply to those who ordered one on line for the benefit of RCL. I needless to say, complained about this and they appeared to credit my account. Without telling me they had, so I thought it hadn't happened. But they really didn't. I ended up paying twice, even though they don't think I did. Very bad move RCL. Not cool at all.
Next as a Facilitator/Trainer for years teaching Diversity Training, Non-Discrimination Practices, etc. It was a shock to see a Senior Manager Tour Director put down a staff member in public on the stage, by mocking her accent, accusing her of being late when in fact she was in the back checking people in, and telling her to speak slowly because no one could understand her. IT was disrespectful, rude and left a bad taste. I lost a tremendous amount of respect for Graham, who can be quite humorous, when he doesn't practice it at the expense of another staff member.
On the other hand, the regular staff are excellent. From the bartenders to the room stewards, to the restaurant servers almost all are excellent. Management should take a lesson from their dedicated staff. It just seemed they were all inexperienced and incapable of dealing with the simplest of issues.
I'm not sure I'll be sailing with RCL in the future.