April 2015 - Disney Magic to Caribbean - Western
For a family the Disney Cruise is a great experience as the ship offers lots of activities, excursions, entertainment and non stop movies. The atmosphere is fun and exciting for children, especially if they are really in to the characters that appear daily throughout the ship.
However, as an experienced cruiser I will say I do have some things I found lacking with our cruise. First was the online experience which I found very difficult compared to other "adult" cruise lines when it came to finding good information. The personal information once entered was difficult to find and/or change. I wanted to change my passport information to a passport card number and never found a way to do that. The packing list provided in the documentation was not specific to our cruise and we were left wondering whether there was a formal night or not. We also did not know that there was a pirate night. Though other passengers were aware somehow it just was not clear or easily found on the website. Most cruises also allow you to book excursions from the date you reserve. Disney won't allow you to enter your personal information or book excursions until 75 days before the cruise. We were on vacation and some of the excursions were already booked by the time we could choose.
The only other criticism I have was I found the food selections plentiful but felt the quality of the food was not that good. The wait staff made up for the the lack of food quality. They were fun with both kids and adults both and made for an entertaining time at meals.
One other not so great experience was that one piece of our luggage was delivered damaged and I had to purchase a new suitcase to continue our trip. One of the rollers was broken and tore completely off my suitcase after we moved it to our rental car.
Overall I will say that it was a fun and entertaining cruise for families but hope Disney will improve their food quality and their website. I would certainly recommend this cruise to other families.