psilvia

Successfully "upgraded" to a Haven suite and was thrilled with the results. The service was generally outstanding. The arrival process was smooth and we were welcomed by the Haven staff from the moment we arrived at the port. My only feedback for improvement would be the departure. We were told we would given priority escort off the ship by the Haven staff. We were, but that only included an escort to the line to have our keys scanned off the ship. From that point on we were on our own. I found that odd given that our arrival had been handled from the point we arrived at the port. It felt like our "priority" clearly had ended as we were shuffled off the ship - there was no priority line to access to get through the Customs line or anything like that. In my humble opinion the Haven experience should have included a priority line and a full "escort" out of the port - just like our arrival was handled. But otherwise all was good.