Joined: 02/03/2016
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Brilliance of the Seas

January 2016 - Brilliance of the Seas to Caribbean - Western

Brilliancee of the Sea review

Food was OK in both Windjammer and dining room. Not great..  Dinner at Italian restaurant was excellent.  Room steward was excellent.  Service in concierge room and restaurants was very good, above average.  Entertainment was above average, especially the juggler and the show on Friday night.  Concierge did a great job.  Room was clean, as was the entire ship. Could not understand two of the ships crew who conducted trivia in the Schooner Bar.  Traveled with a couple who had never cruised before.  Had a wonderful dinner at Portofino's with great service.  Unfortunately, our fiend decided to purchase a wine aerator for $37.00 and was someone chagrined, (I'm being nice regarding his reaction,) when he received his bill and noticed that a gratuity had been added on to the price of the unit.  Needless to say, he was not a happy cruiser..  Really dumb idea and practice and I would suggest very strongly that the practice be removed immediately.  We do not pay a prescribed gratuity when we dine at the specialty restaurants, so what in the world makes anyone in the management team think that it is ok to add an 18% gratuity fee to an item purchased in the restaurants.  Really a bad idea from a very classy cruise line.  Take my advice and do not, DO NOT, nickel and dime your clientel  because they will cruise with those  lines who do NOT rip them off.  Me included

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