February 2016 - Freedom of the Seas to Caribbean - Western
We had 6 of us on this cruise (three couples with balcony staterooms).
We were disappointed in the dinner service as we had to wait quite a while
for attention in the first few days of the cruise. After complaining to the matre'd
we did have improved service. She told us the fault was not with the wait staff
but that the kitchen staff was shorthanded and that the waitstaff had to help
with the food prep. The other shortcoming was with the excursions. After
waiting by a boat dock for a boat trip the boat staff informed us that we would
have to wade in waist high water to get off the boat onto shore. All of us being elderly we decided not to go but that ruined our afternoon on the island.
The next excursion was outright cancelled as that amphibious vehicle had
mechanical problems. We got the message about an hour ahead of the trip.
On the positive side, we enjoyed excellent service in the windjammer restaurant
for breakfast, had fun in the casino and at the evening shows.