November 2014 - Brilliance of the Seas to Caribbean - Western
Although service was always with a smile, crew members were inexperienced in providing hi quality service and in some cases, due to nationality were difficult to communicate with.
The food and service was excellent at the specialty restaurants. The main dining room experience was frenetic and the food was not average at best.
Our Cabin Attendant was very attentive and was the highlight of the trip. Being first-timers we weren't made aware of his role until the end of the 2nd day of our 4 day cruise. The Cruise line ought to have a half hour orientation for novices like ourselves.
We saw 3 of the 4 shows. 2 were entertaining.
We felt the ship was designed mainly to either sell you something, make you gamble, or charge you for drinking liquor.
We were told that this cruise line catered mainly to adults. That was not our impression. Maybe we should have focused on a ship that catered to a more 'senior' crowd.