January 2016 - Celebrity Equinox to Caribbean
The boarding process at Port Everglades was horrendous. Standing outside in the sun for nearly three hours with no explanation of the delays and additional delays inside the building. A written apology days later was too little and much too late and did not really explain the issue. The rest of the cruise was okay but tainted with the lack of customer care during the boarding. In addition some of the staff seemed unhappy or upset as if they were under some duress.