peggysu
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Joined: 10/10/2016
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peggysu's Past Cruises

Norwegian Dawn

October 2016 - Norwegian Dawn to Bermuda

Great itinerary; poor customer service

The ports on this cruise were amazing...gorgeous landscape and a great time of year to go to see the change in colof or the leaves. 

 

We had a number of problems with our shower leaking all over the bathroom and our toilet leaking, problems that took 9 days of the 14 day cruise to fix.  We kept getting different stories from everyone as to the cause of the problems and the "fix" was to give us extra towels to sop up the water.  Front desk was sympathetic but not helpful and our "compensation" was another bottle of champagne which we don't drink and strawberries which we don't eat. 

 

We've cruised on Norwegian many many times and have always enjoyed the itineraries.  This last experience was a disappointment. 

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added Oct 7, 2016 cruise on Norwegian Dawn to their profile.

reviewed their Bermuda cruise on Norwegian Dawn and gave it 4 stars!