January 2016 - 7 Night Southern Caribbean (San Juan Roundtrip) Cruise on Adventure of the Seas
We received a notice our boarding would be delayed due to gastrointestinal illness on the prior cruise. The text message said " In an abundance of caution we are conducting enhanced sanitizing onboard the ship and with in the terminal to help prevent any illness from affecting your vacation. Due to this extra cleaning and sanitizing we ask that guest not arrive to the terminal before 2pm"
Disappointing but at least the Ship would be clean and sanitized. We checked in at 630 pm and our bathroom was dirty. The phone I used to call to complain was also dirty. The supervisor for housekeeping came to check it out and just made excuse after excuse. The toilet had black dirt under the seat. Her excuse was when we sanitize we spray all over and it leaves a film. There was not a film in our room it was dirt and hair on the floor in the bathroom. Also my sister and brother in law's room was clean and there was not a film in their room.
The loveseat that was in our room looked as if someone had an accident on it. Needless to say we did not feel comfortable to sit on it. Again the supervisor said oh its just wear and tear but we will have it cleaned tomorrow. The attended came back and cleaned the room that night. The loveseat did not get cleaned until our 3rd day on the cruise when we told the supervisor again. The stains that we were told was just wear and tear came out. We were offered dinner or wine for the inconvenience. We did not except anything because we did not complain for that reason.
We also were disappointed in the staff. We have been on 4 cruises and the staff has always gone over and above to be kind and smile. There were only a hand full of bartenders that were friendly. For the most part we felt like you were bothering them. I'm not sure if this behavior is due to gratuity being added to your room automatically. $12.95 per person per room.
My husband wanted a G&T with a lime and orange wedge and we were told they were out of limes. That was the 2nd day. On the 3rd day he saw there were limes so he asked a different bartender for the G&T with lime and orange and was told "we are not allowed to put lime or orange in the drinks for contamination reasons". On the 5th day I saw yet again a different bartender put an orange and cherry in a drink for someone else so I asked for the G&T with a lime and orange garnish and he did it. Finally my husband got his G&T.
My husband and I were disappointed on this cruise. We also believe the supervisors set the pace so if they make excuses the help will make excuses. Maybe better training on customer service from the top down.
One more disappointment. My sister and I purchased the Access with the Captain for our husbands. They were so excited and looking so forward for that excursion on our last day at sea. It was scheduled for 8 am on Friday. Thursday night about 8:30 I called to see where they should meet. I was told "oh that was canceled and you will get a credit on your bill. The girl should have called and told you." Well she did not. Then on Friday about 9:30 I get a call from the guest services saying the Captains excursion was canceled. I asked why you would call now when it was at 8 am. More excuses "We tried calling last night but there was no answer" there is a message board on your tv and a message can be left on the phone. Once again they just make up excuses. It was canceled due to sanitation and health reasons.