March 2016 - 7 Night Western Caribbean (Houston Roundtrip) Cruise on Caribbean Princess
The Caribbean Princess would have received a much higher rating overall, IF there was better customer service. We chose Princess Cruises so that we could take a nicer cruise, with less children and better service. We received better service on a previous Royal Caribbean cruise to the same destinations. (Please read the full rating below.)
My wife and I loved the ship layout and what it had to offer. The food and presentations were very nice. However, the customer service and follow up were lacking. We were awakened at 4:30 or 5:30 every morning by our neighbors fighting, arguing or letting alarms ring for 45 minutes. Each time, we informed the cruise relations desk as it was happening. Limited to no follow up from the cruise relations desk was received. With the exception of 2-3 employees, we found the staff to be lacking service. It appeared they were just "going through the motions". Ruel (cabin attendant), Alma (Crown Grill) and Isabel (Coral Dining) were very attentive.