paulnutz17

paulnutz17
Purser

Joined: 03/23/2016
1
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1
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About paulnutz17



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paulnutz17's Past Cruises

Caribbean Princess

March 2016 - Caribbean Princess to Caribbean - Western

Great Ship - Lacking Customer Service & Follow-Up

The Caribbean Princess would have received a much higher rating overall, IF there was better customer service. We chose Princess Cruises so that we could take a nicer cruise, with less children and better service.  We received better service on a previous  Royal Caribbean cruise to the same destinations.  (Please read the full rating below.)

My wife and I loved the ship layout and what it had to offer. The food and presentations were very nice.  However, the customer service and follow up were lacking.  We were awakened at 4:30 or 5:30 every morning by our neighbors fighting, arguing or letting alarms ring for 45 minutes.  Each time, we informed the cruise relations desk as it was happening.  Limited to no follow up from the cruise relations desk was received. With the exception of 2-3 employees, we found the staff to be lacking service.  It appeared they were just "going through the motions".  Ruel (cabin attendant), Alma (Crown Grill) and Isabel (Coral Dining) were very attentive. 

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paulnutz17's Tips

Houston, Texas - We have been to Houston many times and do not have a comment here.
Caribbean Princess Caribbean Princess - We did not get out dining request at first. Once we boarded, we asked for and received our dining request for a specified meal time.

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received a helpful vote on their Caribbean Princess cruise review - Great Ship - Lacking Customer Service & Follow-Up

reviewed their Caribbean - Western cruise on Caribbean Princess and gave it 2 stars!

added Mar 13, 2016 cruise on Caribbean Princess to their profile.

shared a quick tip for Caribbean Princess"We did not get out dining request at first. Once we boarded, we asked for and received our dining request for a specified meal time. "