March 2016 - 7 Night Western Caribbean (New Orleans Roundtrip) Cruise on Norwegian Dawn
The shows and professional entertainment was good. The staff did not seem very motivated or happy! Our rooms had maintenance issue from toilets not working one day, safe not working, lights burnt out, horrible smell from bathrooms, furniture missing, noisy beds, freezing room because thermostat did not work and a headache causing smell of varnish in an outside our room because someone must have been painting something. In Roatan the ship uses the life boats to tender which takes hours to get off the boat an back on so expect to miss any privately planned excursions. There was a fire on boards the ship. Make sure you reserve your lounger by 8:00am with a towel otherwise they will be none available all day because the ship did not enforce their policy about not reserving loungers. Was not able to check out towels at the towel deck so had to go to room and get towels. Desserts looked good but were really bad. Ship photographers block the docks at port so be very careful trying to get around and aware of the low rusty mooring posts in Belize so you do no cut open your leg like my son did. The golf driving range on the boat is available for guests to use and no sign states this. Staff did not show up to lead some scheduled activities. Room service is $8 per person per order. The in room refrigerators are filled with mini bar items so you cannot get anything else to fit. The pool is very poorly supervised so kids will start running from the side of the boat and cannonball into the pool on top of you over and over again so the pool is unusable as well as being cold.