October 2015 - Celebrity Equinox to Transatlantic
I have never been on a cruise ship before, where everyone, absolutely every crew member I talked to or had contact with went over and above my expectations to be friendly, courteous and helpful. Everyone from the cabin steward to customer relations to restaurant staff did an excellent job of making us feel totally welcome and like they really cared about us as individuals. Any time there was even the smallest issue, it was immediately addressed and corrected. Any company that is in the business of making customers happy and satisfied should take the time to observe the crew of the Celebrity Equinox. My compliments to the captain and his officers for putting together a fine, well trained crew.