November 2014 - Norwegian Jade to Europe - Western Mediterranean
1) felt like my pocket was constantly being "picked" for added charges...eg..bottle of water?!, transportation to the cities visited, pay for coffee outside of "restaurant" venues.
2) food quality was terrible...I can understand sub standard quality at the buffet, but I had biscuits and gravy in Alizar dining room...HORRIBLE. Biscuit was stale and gravy tasteless..I would NEVER serve that to my family. At the Blue Moon I had a brownie that could sub as a hockey puck. Had dinner at the Brazilian restaurant all the meat was overcooked and dry. Had dinner at the French restaurant, what was supposed to be a "lobster" tail was actually about 5 pieces of overcooked lobster in a burned shell with some artichokes. And tor this an extra $10? Cagney's steak house was ok, but my NY strip had a "mealie" texture. Best meal was breakfast at the Blue Moon....bacon (have to ask for it crisp) and eggs.
3) Service in some places was awful: visited Medusa lounge nearly every evening with friends (10) and as the week progressed, service went down hill. apparently the servers expected tips in addition to the 15% charge included on the bill. It was like they were doing us a big favor. One night at the Spinnaker, I had to hunt down a waiter to serve drinks, i found him happily spinning his tray and wandering aimlessly. And...don't ever get to the buffet within 10 minutes of closing...they'll practically grab the food right out of your hand...it was a race to the salad bar (I lost) and I won the chocolate pie tug o war. Some of the "greeters" at individual restaurants were really cranky...I must say that ALL of thw waiters at Blue Moon were friendly and attentive...great group of fellows. Our cabin Steward was very nice and did a great job..friendly and attentive, but not pushy.
4) Entertainment: Cruise workers put on a fabulous afternoon show..kudos to them. But 50+ year old singers in the lounge? Magic tricks? aghghhg. hokey and felt like shows for OLD people. Smoking in the casino? Schmaltzy and amateurish
5 Miscellaneous: And then $12/person daily service charges? You pay your employees...I'll tip who I want to. and finally...diembarking at the end of the cruise: AWFUL!! disorganized, felt like being in a cattle car, arguments all over, people pushing, jumping line and being rude. So...It felt like you were done with us...had made as much $$ at that point as you could and let's get these money machines off the boat and get some new ones on asap
ADDITIONAL CHARGES, FEES, SHOULD ALL BE CHARGED UP FRONT..NOT AT THE END OF THE CRUISE.
I'd suggest that you have somebody from a successful entertainment company advise you on how to do things right. I've spent hours in queue lines at Disney and never realized it took so long, You want good food? Get a good Director of Food services and a real chef to oversee your operations. ...I would never recommend your line to anyone.