October 2015 - Norwegian Breakaway to Caribbean - Bahamas
They are very disorganized and are not all about the customer experience. They charge for a lot of little extra things. Room service is no longer free, they got rid of lobster night and only have it in specialty restaurants which you pay for, gave me bootleg escargot. It was mushrooms, not snails. Had special where you received complimentary beverage package, but charged you for the taxes every time you were in port on every drink. My sister's room steward was horrible. She went down to adjust the gratuities and you have to email the form to them and they will refund you within two weeks. They had a game of family feud but did not have a buzzer so you had to make animal noises. It was just ridiculous. It was obvious they had cut backs and thought of how to cut back on the customer but be profitable for the cruise line. I've been on several cruises but this was by far the worst!