September 2016 - 7 Night Bermuda (New York Roundtrip) Cruise on Norwegian Breakaway
Need to be more helpful when medicine is taken or thrown out by others
Don't get me wrong. This was a great cruise and Bermuda is beautiful. My only issue with Norwegian is that a brand new insulin vial was stolen or thrown out from my stateroom mini bar. I wear an insulin pump and have 2 only change the vial for my pump every 3 days, so didn't notice it was taken until then. The only thing that Norwegian Guest Services suggested I do while I was on board was go to the medical office, get assessed by the doctor to then determine if I can receive insulin, which i had to pay $396.00 for, To see the doctor was $186.00 because it was off hours, was I really suppose to wait until his actual work hours! : / Then i had to pay $210.00 for a vial of insulin. They didn't try to help me at all because there was no proof but they didn't check the camera footage, which there is a camera right outside my stateroom. They also said they would send Security to our room to double check the room incase it was misplace along with my husband and I present. Security was never sent. Norwegian will not reimburse us the money, instead I was told that I have to put it through to my medical & presciption insurance in order to get reimbursed but Norwegian wants to charge another $75 to receive the report needed to send to my insurance company. Not bad enough I already gave them almost $400.00. Now they want another $75.00 ontop of that. They've taken no responsibility for what has happened. I've been cruising with Norwegian for 6 yrs and have never had a problem like this or a situation they weren't willing to try and resolve. If it weren't for this situation, it would have been such a great cruise and they would hav gotten more than 3 stars. I do have a case pending with them and hope it works out in my favor or I will never cruise with them again.