nieves5454
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Joined: 09/25/2016
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Norwegian Breakaway

September 2016 - Norwegian Breakaway to Bermuda

Need to be more helpful when medicine is taken or thrown out by others

Don't get me wrong. This was a great cruise and Bermuda is beautiful. My only issue with Norwegian is that a brand new insulin vial was stolen or thrown out from my stateroom mini bar. I wear an insulin pump and have 2 only change the vial for my pump every 3 days, so didn't notice it was taken until then. The only thing that Norwegian Guest Services suggested I do while I was on board was go to the medical office, get assessed by the doctor to then determine if I can receive insulin, which i had to pay $396.00 for, To see the doctor was $186.00 because it was off hours, was I really suppose to wait until his actual work hours! : /  Then i had to pay $210.00 for a vial of insulin. They didn't try to help me at all because there was no proof but they didn't check the camera footage, which there is a camera right outside my stateroom. They also said they would send Security to our room to double check the room incase it was misplace along with my husband and I present. Security was never sent. Norwegian will not reimburse us the money, instead I was told that I have to put it through to my medical & presciption insurance in order to get reimbursed but Norwegian wants to charge another $75 to receive the report needed to send to my insurance company. Not bad enough I already gave them almost $400.00. Now they want another $75.00 ontop of that.  They've taken no responsibility for what has happened.  I've been cruising with Norwegian for 6 yrs and have never had a problem like this or a situation they weren't willing to try and resolve. If it weren't for this situation, it would have been such a great cruise and they would hav gotten more than 3 stars. I do have a case pending with them and hope it works out in my favor or I will never cruise with them again.

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nieves5454's Tips

Norwegian Breakaway Norwegian Breakaway - Take advantage of as much as possible, you will regret missing some of the fun parties the ship will have to offer and try to do at least one of the specialty dining restaurants. I know you have to pay extra for it if it's not one of the free offers but it's worth doing and take lots of pictures.

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received a helpful vote on their Norwegian Breakaway cruise review - Need to be more helpful when medicine is taken or thrown out by others

shared a quick tip for Norwegian Breakaway"Take advantage of as much as possible, you will regret missing some of the fun parties the ship will have to offer and try to do at least one of the specialty dining restaurants. I know you have to pay extra for it if it's not one of the free offers but it's worth doing and take lots of pictures."

added Sep 4, 2016 cruise on Norwegian Breakaway to their profile.

reviewed their Bermuda cruise on Norwegian Breakaway and gave it 3 stars!