July 2016 - Norwegian Pearl to Alaska - Inside Passage
Everyone on the ship was very nice and service was excellent. The room was spacious for a cruise ship and everything was nice and clean. Food in the main dining room was mediocre. I am assuming that the best food was reserved for the specialty restaurants. Coffee at the coffee bar was higher than at Starbucks. In order to access the internet to print out my airline boarding pass, I was charged $9.95 for 15 minutes, plus an additional $3.95 to log on. I felt like I was constantly being nickel and dimed for everything. My daughter forgot her wallet in the room safe when we disembarked on July 10 and we have not gotten it back yet. No one in the lost and found department appeared to understand the need to take ownership of the problem to return the wallet in a timely manner. Despite emails to corporate heads - Customer Service and President/CEO - we have never received any communication. If it were possible to do so, I would not have assigned any star at all. I will NEVER cruise on NCL again.