August 2016 - Carnival Splendor to Caribbean - Western
The staff tried and our steward was accomodating. The wait staff in the Black Pearl Resturant were attentive. Cabin was adequate. We paid for a spa cabin but found the steam rooms too hot and the chairs at the wrong angles for our backs.
The service in general was poor due to lack of sufficient staff. Lines at buffet were excessive and slow and stations often had no servers although food was in back and unreachable. Dining chefs could only cook food to medium rare (which was raw) or medium well which was well done. Stewards only did room once a day instead of twice. No greeters to encourage hand sanitizers at buffet.
Entertainment was marginal, casino smoky and in general the crowd onboard was rude and loud.