May 2016 - Explorer of the Seas to U.S. - Pacific, Northwest
Without exception, the entrie crew on the Explorer of the Seas does everything imaginable to make their guests happy. The on-boarding process is slow and tiring (see below). Ask for help if you need it. We ordered coffee from room service the first morning and it never arrived. Not a huge deal for us but we did mention it to our waiter. That evening we received 4 specialty cupcakes and an apology. Second night we received a bag of gourmet cookies and apology. Third night a bottle of wine and an apology. It was very apparent they want to make your cruise as perfect as they can.