mycooley

mycooley
Purser

Joined: 03/21/2016
1
Cruise
1
Review
4
Helpful Votes

About mycooley



Following

mycooley's Past Cruises

Serenade of the Seas

March 2016 - Serenade of the Seas to Caribbean - Southern

Poor customer service

Wait times for dining and service during dinner in the dinning room were subpar. With reservations we waited sometimes an hour to be seated and even longer to actually eat. We never made the show times because dinner took so long. The very first night we were there, we were asked by the wait staff to give them nothing less than a 10 service rating. Other crew members were not very friendly. Other cruises we have taken the staff sing, dance, are very energetic throughout the cruise. That was not the case on the Serenade. This was our first Royal Caribbbean cruise and we were looking forward to it. The poor customer service left us with no desire to return to Royal anytime soon. If you are looking for low key, uneventful entertainment, grouchy staff members and overall general disregard and rudeness, this is the cruise for you. Otherwise, spend your hard earned money somewhere else.

Read Full Review »

Badges (Learn More)


Points (View Leaderboard)

0
This Week
34
Total

Recent Activity

received a helpful vote on their Serenade of the Seas cruise review - Poor customer service

received a helpful vote on their Serenade of the Seas cruise review - Poor customer service

received a helpful vote on their Serenade of the Seas cruise review - Poor customer service

received a helpful vote on their Serenade of the Seas cruise review - Poor customer service

reviewed their Caribbean - Southern cruise on Serenade of the Seas and gave it 1 star!

added Mar 7, 2016 cruise on Serenade of the Seas to their profile.