January 2016 - 7 Night Western Caribbean (Houston Roundtrip) Cruise on Norwegian Jade
Our overall rating of this cruise is that it lacked the overall sparkle that was present in most of the cruises we have experienced. Observations:
The food was of lower quality and selection than anticipated.
Staff members were obviously not trained in the ships features. Questions unanswered, among others, were; Where would we be able to attend a worship service while on board, and; prior to leaving the port in Houston; where will a cell phone work?
A major concern: during the night, at about 3 AM on 2 nights while at sea, we were awakened by pounding and other construction sounds. It sounded like heavy articles were being moved around. We asked about this at the service desk. what we were told was to call if we heard it again. We did hear it again but since it was toward the end of the cruise, it seemed it would be a waste of effort to call in the middle of the night, and then need to answer our and be imposed upon even more. We were in a cabin on deck 10. It shouldn't have been difficult for you to determine the source of the noise.
The entertainment on cruises in general seems to have deteriorated over time. NCL is no exception.
The cabin dimensions have become too tight. 2 examples: the overhead bunk is an obstacle for navigation on one side of the cabin, and the corner table below the TV makes it difficult to squeeze through on the other side.
This was our second, and probably our last NCL cruise. On our first cruise, not NCL, we were impressed with the pristine atmosphere, the food quality, staff knowledge, among other things. In several cruises since that one, on varrious cruise lines, we did not notice a significant decrease in quality between cruises until this one.
Overall, NCL is disappointing in many ways.