January 2016 - Caribbean Princess to Caribbean - Western
I have never come home from a vacation feeling so disappointed. We had a balcony mini suite. The price was good and the room was great and then it went downhill from there. This was our first cruise and we were very excited and had heard great things about what to expect for service. Service in the dining room was great but service in the bars, pool side and room steward were not good at all. We purchased the all inclusive drink package for $788 for the two of us and that was a huge let down. Our drinks never had full shots in them, we couldn't get anyone to wait on us and it was a pain to hand over our cruise cards with every drink. We finally went up to the poolside bar and asked the bartender why our drinks didn't have the proper shots in them and he admitted they didn't. From that point forward, we watched every poor. I don't think we got our money out of the card. We cam into port 12 hours earlier then expected but couldn't get off the boat until the next day. It wouldn't have been a problem except the closed the casino and the bars 2 hours before getting to port so we went 12 hours with nothing to do. The entertainment was mediocre at best. The ship was old and missing some key features. The casino was tight and we lost lots of $ over the 7 days. The 2nd 2 last day we ran out of tooth paste and asked our room steward if he could get us some. Any hotel at any price would have had this available for a guest but our steward told us we had to go buy it from the store. The destinations were great and I would definitely go back to all 3 places for longer visits. Not sure if I will try another cruise for awhile. I do believe this was an exception and not the norm but we paid so much expecting a great vacation and were so bummed to come home after spending $4000 or more to be disappointed.