February 2015 - Nieuw Amsterdam to Caribbean - Eastern
Hypnotic...the only way to describe the staff. Although attentive and friendly, the robotic and practiced interaction lacked any passion beyond the routine of the expected.
The entertainment at night in the main show room was repeated with boring and too loud recorded music,lackluster themed shows, weak vocals and uninteresting dancing...again and again and again. After four nights of this we skipped the shows and enjoyed the piano bar. The BB King themed night spot was a waste of valuable space and the style of music totally inconsistent with the demographics and interests of the average passenger on Holland American. Stick with the piano bar.
The food in the main dinning room lacked quality, variety or imagination and was so bad it had to be returned on two nights. My wife chose to leave hungry rather than eat the lousy food. Room service is a better choice.
The Nieuw Amsterdam was anything but new as it shook and vibrated like no other ship we have ever experienced and the amenities showed age and a lack of maintenance. Choose another ship.