March 2016 - Enchantment of the Seas to Caribbean - Bahamas
The worst experience was the check out process. At the beginning of our cruise, I gave them a credit card that I wanted all charges to be put on. When we went to check out, it said we had to wait for customer service to check us out because our account was listed as Cash somehow. How is this possible if we never gave them any money or even a dollar amount to charge. So this lead to us waiting on a line for 1 hour and 20 minutes for us to pay our charges in full. There were only 4 people working to help with this process. What sense does that make? This lead to us missing our airport shuttle and barely making our flight.