April 2014 - Brilliance of the Seas to Caribbean - Western
The whole cruise was wonderfully relaxing. Customer service is absolutely the best with the exception of one experience. One of the service people at the excursion desk did not know her job and directed me to meet the group on our excursion at the theater. Turns out our group was not included in the other excursions and we were supposed to meet at the end of the dock with the tour guide a full hour later than the service person said. She was the only black spot on a wonderful cruise though and I will definitely do this again.